Liverpool Care Home Told To Improve

A Care Home In Liverpool Has Failed A CQC Inspection On All Fronts


Prospect House Care Home in Liverpool has been told it must improve by the Care Quality Commission (CQC).

An inspection by the organisation found a number of failings, with nutrition, care and welfare, staffing, record keeping and safety all found to be lacking.

One of the greatest failings at Prospect House Care Home was its feeding regime, with some patients not given the assistance it said they needed on their records, while others were left to consume their meals in their rooms on their own.

Staff remarked they were aware of the need to give certain residents help with their meals, but that they simply did not have the time to do this.

Another issue was described by the CQC in its inspection report: "One person was observed to be wearing night attire at 5.30pm at the dining table.

"The clothing was visibly embroidered with the name of another person. Neither the manager nor the care staff were able to offer an explanation as to why the person was not wearing their own clothes."

Stenches labelled "offensive" were common in the home, according to the CQC, with a number of cats kept at the home among the main causal factors of this issue.

One of the main reasons for the failings seen at Prospect House Care Home, according to inspectors, was the lack of appropriately trained personnel.

Staff regularly stayed past their assigned hours, as those working at night often did not have medication administration and this meant a qualified employee had to be on hand.

This presented further issues as when the certified personnel went home, their colleagues often lacked the skills to properly administer pain relief, which made the lives of residents more uncomfortable.

The CQC has now told the owner of Prospect House to present a report outlining how it intends to improve to make sure these failings are addressed. A follow-up inspection is expected in the coming months.

Expert Opinion
Some worrying issues have been identified in this report by the CQC and it is vital that the care home involved works quickly to ensure that standards improve as quickly as possible.

"Elderly people in care homes and their families will both expect to receive care and support in a timely manner, but also in a manner which recognises their dignity.

"A key part of this is ensuring that the staff ‘on the ground’ in such sites have themselves been given the right support which will allow them provide the necessary level of care. A fundamental part of this is the provision of the correct training and supervision to develop the skills of support staff."
Mandy Luckman, Partner