Irwin Mitchell won over £2.5 million in compensation for holidaymakers whose holidays during 2000 and 2002 were ruined by illness and poor standards at the Torremolinos Beach Club Hotel, Spain.
Almost 1000 guests at the Torremolinos Beach Club Hotel were struck down with illness after reporting a catalogue of health and hygiene problems. The restaurant facilities were dirty and food from the self service buffet was reportedly reheated. Holidaymakers also complained that there was a smell of sewage throughout the hotel.
We acted against seven tour operators who continued to sell holidays at the hotel even after people became seriously ill there, showing a complete disregard for their health. Our clients found that tour representatives at the hotel were unhelpful and dismissive of their concerns. Some guests were hospitalised, while others reported seeing ambulances visit the resort on an almost daily basis.
Philip Banks, a Partner in our International Personal Injury team, said: “Although many victims have now recovered, some clients were so badly affected that, according to medical experts, they may never make a full recovery. Many of those ill were either young children or elderly people and it was a frightening experience for them.
"Whilst there are issues relating to quality complaints at the hotel, the main issue that has aggrieved my clients is that tour operators continued to send their customers to the hotel even though there were longstanding problems there with gastric illness."
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