Our travel lawyers secured a settlement for a family from West Yorkshire after both parents were placed on intranevenous drips following severe gastric illness symptoms at the Esra Hotel in Turkey.
Mark and Debra Pryor, from Castleford, booked a two week stay in Bodrum, Turkey with Thomas Cook but they began suffering from diarrhoea and stomach cramps only a week into the holiday. The severe symptoms lasted the rest of the holiday and they both visited the medical centre at the hotel where they were placed on IV drips to treat their dehydration.
Mark and Debra contacted our illness solicitors, and we secured a four-figure settlement from Thomas Cook, despite the tour operator denying liability for the illness.
Debra, 42, said: “Holidays are supposed to be relaxing and enjoyable, but the time we spent at this hotel was absolutely awful. Both Mark and I suffered horrendous symptoms and the children were extremely frightened to see both of us hooked up to IV drips in a foreign country.
“We’re just thankful that we have now made a full recovery from the illness we suffered and that Irwin Mitchell has now secured us a settlement for the ordeal we went through.
“We can all look to move forward now and put this terrible experience behind us. Hopefully our experience will make a difference and change things at the hotel so what happened to us won’t happen to other families in the future.”
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