Beach Club Hotel Illness Cases
Beach Club Hotel illness claim - Irritable Bowel Syndrome
Alan and Karen Turnbull, of Tyne & Wear both arrived at the Beach Club Hotel in March 2002. That evening, they were told by another guest that there was an illness bug in the hotel. When they approached a Tour Operator representative they were shocked to find out that he had been sick himself.
Mr Turnbull suffered from very severe vomiting and diarrhoea along with loss of appetite. Fortunately his symptoms ceased after four days. Mrs Turnbull, however, still suffers from ongoing problems. Initially, she experienced severe sickness and diarrhoea, with very painful stomach cramps. Even now, she has to be careful about what she eats, having been diagnosed with Irritable Bowel Syndrome.
She said, “It is absolutely shocking that the Tour Operator was not willing to tell people that there was an illness outbreak at the hotel. We had a right to know about the problems before we flew out there. If I had been told, then under no circumstance would I have stayed at this Hotel”.
“I am very pleased that I received £10,000 in damages, but even this does not fully make up for what we have been through.
Salmonella food poisoning at Beach Club Hotel
Mollie May Cole, a child residing in Exeter, travelled on holiday with her family to the Beach Club Hotel, Torremolinos, Spain, during the period 23 June 2002 and 30 June 2002. She was four years old at that time.
Approximately two days before the end of the holiday, Mollie fell ill with gastric symptoms as a result of salmonella food poisoning. She experienced terrible diarrhoea, which was almost constant, and also vomiting and stomach cramps. These symptoms continued up to her departure and continued after her return to the UK.
Mollie's vomiting was extremely frequent in the initial stages of her illness and lasted until 10 July 2002. As a result of her illness, she also suffered loss of appetite. Mollie remained unwell for 62 days in total.
Whilst at the hotel, her parents, together with other holidaymakers who had also suffered similar symptoms, voiced their concerns to the Tour Representatives, but found that the Representatives were unhelpful in dealing with complaints. At one point so many people were taken ill that the hotel was barely able to cope with the situation and guests described a scene of complete chaos.
The main complaint related to the fact that it was alleged that there had been a longstanding problem with illness at the hotel and yet Tour Operators continued to send customers to the hotel.Due to the severity of her symptoms, Mollie was unable to leave her room and enjoy the facilities of the hotel and the beach, and as a result her holiday was totally ruined.
Tina Cole said, “I feel that Irwin Mitchell dealt with Mollie's claim very well because everything was explained to me in layman's terms rather than legal jargon which was extremely useful as I had never used a solicitor before, and they made it easy for me to understand how her claim was being dealt with.I was also kept up to date with the progress of Mollie's claim, and was always made aware of what was happening.
Mollie received £2,141 in illness compensation.
Claim compensation for hotel illness
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